Some individuals may appreciate the relatively bare-bones online quote tool for its speed and efficiency. As is common with home warranties, customers can get a quote and purchase a policy entirely online without ever speaking to an agent. Customers’ Online ExperienceĬhoice Home Warranty presents a functional if not outstanding online experience. The Arizona Attorney General’s office filed a consumer fraud lawsuit against the company in 2019, alleging that Choice Home Warranty misled customers with false promises regarding its coverage only to deny claims due to “spurious reasons.” The lawsuit has yet to be settled, but homeowners should be aware of this potential concern when checking Choice Home Warranty reviews. It’s worth pointing out that Choice Home Warranty has been the subject of multiple class action lawsuits in recent years. Despite those coverage gaps, Choice Home Warranty claims to have a nationwide network of contractors with more than 25,000 technicians to provide repair services to customers in different parts of the country. Choice does not offer home warranties in Washington State, and while California homeowners can buy a home warranty plan through the company’s website, their policy will actually be issued by the Home Service Club of California. The company stresses its experience and large customer base, highlighting that Choice Home Warranty has managed more than 5 million service requests and provided coverage to more than 1.65 million households.Ĭhoice Home Warranty has a fairly large operational footprint, providing warranties to residents in 48 states and Washington, D.C. As such, the provider tends to refer to its policies as “service contracts” rather than “home warranties.” About Choice Home WarrantyĬhoice Home Warranty provides service contracts to help customers cover the costs to fix or replace certain home systems and appliances when they break down. Choice is quick to point out the distinction between a home warranty and a traditional warranty that a customer might receive from a manufacturer-in particular, that home warranties primarily cover wear and tear rather than damage. The company cites the potential to save time and money on repairs and replacements among the key benefits it can provide. Quick response within 4 hours of service requestĬhoice Home Warranty presents itself as a reliable home warranty provider with policies and terms that can help homeowners protect their most important home systems and appliances from expensive repairs.Multiple representatives assigned to each claim.30-day waiting period waived with proof of coverage from another company. Relatively affordable monthly cost and service fee.Service area: 48 states and Washington, D.C.Choice agents tend to be very responsive as well, contacting customers shortly after a service request has been made and working to schedule a technician appointment. The company really stands out with its commitment to customer support, however, providing a 24/7 customer service line staffed by live representatives. Our Verdict: Choice Home Warranty offers fairly average coverage options, rates, and workmanship guarantees for a service contract of this nature. See more of the best home warranty companies, best home warranties for roof coverage, best home warranties for HVAC coverage, and the best home warranties for rental properties. This way, homeowners don’t need to worry about searching for a local contractor on their own.ĭo those strengths outweigh any potential drawbacks to taking out a home warranty with Choice? Our Choice Home Warranty review takes a close look at the service, cost, and experience that customers can expect when they work with this company. In addition to potentially helping customers save money on any repairs, Choice Home Warranty also stresses the convenience of its services, as the company promises to schedule a qualified technician with the right experience for a particular job. One particular area that the company champions is its customer service, with a customer support line that’s available 24 hours a day. Deciding on which company is the right option for a particular situation can often depend on the type of coverage an individual needs, but Choice Home Warranty hopes that it offers the right combination of services at an affordable price to attract customers.
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